What to expect in the Customers Bancorp, Inc. interview process

Based on information found online, Customers Bank (operating under Customers Bancorp, Inc.) is a Reading, Pennsylvania-headquartered banking company with around 723 to 787 employees, an annual revenue of $40.2M, and $26 billion in assets. Founded in 2009, the organization maintains a distributed workforce across seven countries, including the United States, India, Pakistan, Indonesia, and Tunisia, alongside domestic offices in locations such as New York, Denver, Lancaster, Wyomissing, and Sherman Oaks.

The bank places a heavy emphasis on a tech-forward commercial banking model and digital infrastructure. Publicly available sources indicate that 75% of Customers Bank employees hold AI licenses, and the company has formalized an AI strategy utilizing partnerships with OpenAI and Eleven Labs to deploy AI agents for tasks like lending and onboarding. Its instant payments platform, cubiX, processed $500 billion in Q1 2026 transaction activity.

Reflecting its technology-focused approach, Customers Bank was named to American Banker’s 2026 ‘Best Places to Work in Financial Technology’ list. This recognition highlights a workplace culture blending innovation, flexibility, and autonomy in the financial sector, standing in contrast to traditional banks that enforce strict return-to-office mandates. Recent leadership updates show continued expansion and structural appointments, including executive and regional roles such as Chief Operating Officer, Deputy CRO, and Regional President for Pennsylvania.