What to expect in the CULLEN/FROST BANKERS, INC. interview process

Based on information found online, Cullen/Frost Bankers, Inc. (operating as Frost Bank), which employs between 5,000 and 10,000 people, holds an overall employee rating of 4.2 out of 5 stars based on nearly 900 reviews, placing it above the financial services industry average of 3.7 stars.

Public reviews highlight a divide between the welcoming, supportive general work environment and the day-to-day pressures reported by staff. While some former employees note a welcoming atmosphere with no notable downsides, others point to significant performance pressure that can overshadow supportive elements.

Specific operational feedback from current and former workers reveals mixed experiences across departments. In customer-facing and operational roles—such as telephone customer service representatives, loan operations specialists, and customer service representatives—employees report solid benefits coupled with challenges like average pay, biased management, overwhelming workloads, and micromanagement. Meanwhile, in technical roles like software engineering, staff praise their colleagues while simultaneously citing a lack of direction in their work.